User support
support@iniaz.ruAccounts, listings, payments, technical issues. Every day 09:00-21:00 MSK, reply within one business day.
Official iniaz guide 23 October 2026 Security & privacy
Contact iniaz.ru
One mailbox for every request, with a published response target
Official contact channels for iniaz.ru: user support, safety and fraud reports, privacy requests, legal complaints, press and partnerships, with response times and rules for correspondence.
7
Official mailboxes
Routed by the type of request you have
09:00-21:00
Support hours
Every day, Moscow time (MSK)
24/7
Safety reports
safety@iniaz.ru for fraud and threats
1 day
Standard reply target
One business day for most requests
iniaz.ru
How to reach the right team
Choose the mailbox that matches your request
Every message sent to an official iniaz.ru address reaches a documented queue with an owner and a response target. Writing to the correct mailbox is the single most effective thing you can do to speed up an answer: a fraud report sent to the privacy address will be forwarded, but it loses the time it takes to route it.
Use the channels below rather than social media comments or direct messages to individual staff members. Only messages received through these official addresses are recorded as a formal request, carry a case number and can be escalated. If someone contacts you claiming to represent iniaz.ru from another address, treat it as suspicious until you confirm it through one of these channels.
We reply in Persian, Russian and English. Russian or Persian is the official language for legal correspondence and formal complaints, as the platform operates under Russian law; day-to-day support questions are answered in whichever of the three languages you write in.
CONTACT
Official contact channels
These seven addresses are the only ones staffed by the platform
Safety and fraud
safety@iniaz.ruSuspected scams, threats, extortion and dangerous listings. Monitored 24/7, first response target four hours.
Privacy and personal data
privacy@iniaz.ruAccess, correction, deletion and other data-subject requests under 152-FZ, plus cookie and marketing questions.
Legal and formal complaints
legal@iniaz.ruFormal claims, copyright notices, law-enforcement requests and requests for the operator's legal details.
General information
info@iniaz.ruQuestions about the platform that do not fit another queue, city coverage requests and document corrections.
Press and media
press@iniaz.ruInterviews, comments and media enquiries. Please include your outlet, deadline and topic.
Partnerships and business
partners@iniaz.ruBusiness profiles, category cooperation and integration proposals. Descriptive proposals only, no attachments over 10 MB.
iniaz.ru
Response times by request type
Targets measured from the moment a complete request reaches the correct mailbox
| Request type | Mailbox | First response | Target resolution |
|---|---|---|---|
| Account access, blocked account, verification | support@iniaz.ru | Within 1 business day | 1-3 business days |
| Listing edit, rejection or moderation appeal | support@iniaz.ru | Within 1 business day | 2 business days |
| Wallet, payment or receipt problem | support@iniaz.ru | Within 1 business day | Up to 10 business days |
| Fraud, threat or dangerous listing | safety@iniaz.ru | Within 4 hours, 24/7 | Immediate listing restriction, then case review |
| Personal data access or deletion request | privacy@iniaz.ru | Within 10 business days | Up to 30 days under 152-FZ |
| Formal legal claim or copyright notice | legal@iniaz.ru | Within 3 business days | Up to 30 calendar days |
| Press enquiry | press@iniaz.ru | Within 2 business days | Depends on the deadline stated |
| Partnership proposal | partners@iniaz.ru | Within 5 business days | Only shortlisted proposals are answered |
These are targets, not guarantees: a request that needs documents or cooperation from a third party can take longer, and we will tell you when that happens.
iniaz.ru
Who operates the platform
Identity, jurisdiction and correspondence rules
iniaz.ru is operated by the iniaz.ru platform administration, a small team responsible for the website, moderation, support and the processing of personal data described in the privacy policy. The service is provided to users located in the Russian Federation and is governed by Russian law.
The full legal identity of the operator, including registration details, is available to users, counterparties and public authorities on request through legal@iniaz.ru. We do not publish tax or registration numbers on this page because they change with corporate restructuring and a stale number is worse than none; the mailbox always returns the current details in writing.
Formal correspondence should be sent in Russian or Persian and should include the sender's identity, a return address, a clear statement of the facts and the outcome you are asking for. An English translation is welcome as an attachment but does not replace the Russian or Persian original for legal purposes.
The platform does not accept service of court documents by email unless a court orders otherwise. Official requests from law enforcement and other authorities are handled through legal@iniaz.ru during business hours, with urgent safety matters routed to safety@iniaz.ru at any hour.
iniaz.ru
What to include in your message
A complete first message usually saves a full exchange
- The email address or phone number registered to your iniaz.ru account, so we can locate it without guessing.
- The listing number or full page address if your question concerns a specific advert, plus its title and city.
- Dates and times in Moscow time (MSK) for anything that happened on the platform, including messages you received.
- Screenshots or the original message text, attached rather than described, if a conversation or payment is disputed.
- For payment issues: the amount, currency, date, the last four digits of the card and the receipt number, never the full card number.
- The result you are asking for, stated in one sentence, for example a listing restored, a refund reviewed or an account unblocked.
- Which steps you have already taken, including any previous ticket number, so the request is not restarted from zero.
- A phone number and time window when we can reach you if the case requires a call in Russian, Persian or English.
How to recognise a fake iniaz.ru message
iniaz.ru never asks for your password, a one-time SMS code, a card CVV or a transfer to a personal card to unlock an account, release a payment or verify a listing. Staff write only from the official addresses listed on this page, and the only official website is https://iniaz.ru. If a message claims your account will be blocked unless you pay within hours, it is a scam: do not reply, do not open the link, and forward the message to safety@iniaz.ru. We will confirm whether it came from us.
Still have questions?
iniaz support is available daily 09:00–21:00 MSK; safety matters are handled 24/7.